Anonymous
map-marker Manassas, Virginia

They suck

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My mother and I purchased a Certified Pre-owned 2019 Jeep Cherokee in June 2023. Within the first couple weeks I noticed quite a few issues with the vehicle.

The brakes would squeal with medium pressure, the touchscreen radio would constantly glitch out, the engine would often have issue switching gears (revving), and after releasing from the auto-hold would occasionally stall out forcing me to restart the car (often times at green lights). When calling the salesman, I had to leave a message and had no response from him until me permanent tags were ready in late August. He assured me that they could take a look at it when I arrived. after waiting in the waiting room for 2 hours, I was told they saw no issue with the brakes although there was a squealing.

In confusion, I asked about the other issues I was experiencing with the vehicle and they told me they only looked at the brakes. He said if I wanted to replace them, Id have to purchase new ones. He then elaborated and said that I could bring in my vehicle at a different time to look at the other issues and that any repairs would come out of my pocket. I told him I was outraged that I was sold a faulty car and that I would be having to pour more money into a Certified Pre-owned vehicle.

I havent returned since and dont plan to other than to get an oil change/tire rotation that I purchased with the vehicle. I wouldnt trust them working on my vehicle other than simple tasks due to the condition that they approved my vehicle to be sold off the lot in.

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User's recommendation: RUN AWAY!!!

Ryan s Bhq

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Poor customer service

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Mopar - Poor customer service
Mopar - Poor customer service - Image 2

I purchased an OEM part from Mopar's online store on 12/22. I received the part on 12/26.

The part went on sale 12/27 for $20 cheaper. I called the company to ask if they would honor the price difference to which they replied "no." This is just the latest of a number of complaints I have about Jeep/Chrysler/Fiat products. I'm waiting for them to recall their Jeep Wranglers for the hazards their fuel lines create for motorists, which over time may leak gas into the engine compartment. This issue occurred to me, and how this has yet to be acknowledged as a national recall is beyond my comprehension.

I have seen testimonies about this same issue on various websites (blogs, forums, etc.). I will never purchase another vehicle from Chrysler/Fiat again.

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Loss:
$20
Pros:
  • Fast delivery
Cons:
  • Subpar vehicles
  • Subpar service

Preferred solution: Price reduction

User's recommendation: Avoid Chrysler/Fiat vehicles

patrick L Bhg

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Verified Reviewer

MOPAR SUCKS !!!

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Chrysler sold out to a Netherlands company. They buy their so-called OEM MOPAR parts from none other than CHINA!

Most parts were originally made in US, used, discarded, and sold as scrap to fuuken CHINA. The scrap parts are re-tooled, then repurchased by hardworking Americans who are DUPED, completing their cycle. There is no customer service to talk too, have to email with your questions and someone may get back with you if you're lucky. There's a number you can call and get a human right away, ONLY if you want to buy their *** products, they are too happy to collect your hard-earned cash.

Don't dare ask any questions while giving up your cash to these people, it will only *** them off and tell you to write an email.

Do not buy, stop the circle jerk! Just say NO!!!

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Loss:
$2300
Pros:
  • -0-
Cons:
  • Too many to process

Preferred solution: NOTHING, NO LONGER WORTH MY TIME, BUYER BE AWARE!

User's recommendation: MOPAR SUCKS DO NOT BUY THIER CHINESE PARTS!

Nikki b Ftb

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Verified Buyer
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Verified Reviewer

I can't believe y'all won't do a safety recall on your own vehicle over an $8 part you wanted me to pay $150 for y'all put somebody life in jeopardy over an $8 part

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Mopar - I can't believe y'all won't do a safety recall on your own vehicle over an $8 part you...
Gainesville Dodge refused to do my recall on my 2013 Dodge Dart because of a $8 shifter bracket one to charge me a hundred some dollars for it
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Preferred solution: My car fixed word safe that's all

Terence S Pdy

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Verified Reviewer

Refund

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I've called well over 20 times, to no avail. They have not attempted to refund my money, as my address has been the same for 20 years, yet they claim they've sent a check twice. I've gotten the run around for 15 months. I need an attorney, now.
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Loss:
$2200
Cons:
  • Do not follow through on refunds

Preferred solution: Full refund

User's recommendation: DONT GET AN EXTENDED WARRANTY WITH MOPAR

Collette C Iib

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Verified Reviewer
| map-marker Tampa, Florida

They do not care about your safety!

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For years we have purchased Ram, Dodge, Chrysler vehicles because they had a quality vehicle and great customer service! After todays call from their customer service department I would NEVER RECOMMEND PURCHASING ANY VEHICLE!

We own a 2019 Ram 1500 limited and have brought it in for service several times due to the truck thrusting forward or while driving throwing the truck in neutral forcing us to put the truck in park and then back into drive! This has occurred on main highways while making a turn with vehicles heading towards us! We have a video that shows the truck doing this! The dealership has duplicated the issue!

Chryslers customer service rep called 12/18 and notified us that over 60 trucks in our area are experiencing this issue and they are not sure what is causing the issue. We could rent a car and they would reimburse us. Every 7 days they would check in with us and we were to submit the rental receipt. Today, 12/20, a Chrysler customer service rep contacted my husband and said, we are to pick up the truck and drive it until they can figure out the fix.

When he asked about our familys safety, she said, there is NOTHING she could do and that they would pay for our rental for the two days and to drive the truck until they discover the fix.

He asked for her supervisor and she said could not provide that information! They dont care about you or your families safety!

DO NOT BUY Mopar!!!

View full review
Cons:
  • Horrible customer service

Preferred solution: Put us in a paid rental until you can resolve the issue!

Karl R Mrr

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Verified Reviewer

Horrible customer service

Horrible customer service, Part was lost in shipping and once it was found a week later, the shipping company forged my signature (which i know is the shipping companies fault) and yet still wasn't delivered to the correct address, then i contact customer service for a replacement or refund, got the run around for 2 weeks, part finally arrives in generic boxes that were damaged so they were discarded, Now they refuse to refund due to "not being in original packaging"
View full review
Loss:
$190
Cons:
  • Horrible customer service

Preferred solution: Full refund

Charles L Bfd

Leather bubbling on dash

The leather on my 2019 RAM Limited is bubbling and coming off the dash. I have read that RAM is fixing this issue and is common in some models.
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Pros:
  • Pro if they respond
Cons:
  • Dont know yet

Preferred solution: Full refund

User's recommendation: Stay away from the limited model.

Terence S Pdy

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Verified Reviewer

Refund

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14 months and I have not received my warranty refund. I get the run around with no return calls from Supervisors. Terrible customer service over the phone. Continued promise of return calls to no avail.
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Loss:
$2198
Pros:
  • Nice look
Cons:
  • Do not honor there warranty refunds

Preferred solution: Full refund

User's recommendation: Do not purchase!

Amy R Mrw

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Verified Reviewer

2019 ram unlimited

Today took my truck in to get normal service done to it. This past summer I noticed the leather bubble up.

Told the service tech about it. The estimated cost we got to fix it is over 2000$ Told the service rep that is ridiculous so she looked into it to see if it was still covered we have a lil over 64,000 miles on it. She came back out and said it was not covered!! Bought brand new 3 years ago!!

The leather should not have done this at this age!! Called mopar cause thats what the dealer ship said to do. Said they would do a good deed thing! Called mopar on the phone for over an hour for them to tell us they are not doing anything about it!!

Spend a *** ton of money to have a nice vehicle and they cant even make anything right for the bad manufacturing they have done to this truck!! Have had nothing but problems with this truck that I waited 11 years to get!! Mopar should not be in business!! They do not back up the quality of work you pay for!!

Dont buy mopar vehicles they dont take care of you and dont care about their customers!! Absolutely disgusting!!

View full review
Loss:
$2500
Pros:
  • Absolutely no pros
Cons:
  • Does not back up the product does not care about customer

Preferred solution: Would like to get my dash fixed!!

User's recommendation: Don’t buy!!

3 comments
mark l S Iui

kindly leave a message or call on helpline +1 669 399 ****, we will be helping you to get your refund back legally , we have huge partnership across the US with banks helping many consumers to get the refund back when they get into these scam activity, try us we will charge you a smile ,we also have a youtube fan page and Insta Handle where we help a lot people like you, its a proud job for us thanks, Mark

Guest
reply icon Replying to comment of mark l S Iui

Who is your company? It is a very poor practice to not identify your company. Thankfully your number got blocked.

Guest
reply icon Replying to comment of mark l S Iui

You’re not fooling anyone. It is obvious English is not your primary language.

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Dave C Css

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Verified Reviewer

Waiting on parts forever

I have been waiting months for my active air suspension on my 2014 Ram to be fixed, some parts were replaced and still waiting on some. Dealer says they keep getting back ordered. Pickup is terrible to drive when the rear airbags deflate. Marshall Motors in Salina, Kansas is my dealership
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Preferred solution: My truck fixed

Keith E Qsj
map-marker Cedar Rapids, Iowa

MOPAR IS A JOKE

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Updated by user Oct 24, 2023

Mopar told me when cars are ten years old they stop making parts for them. So tells me "Mopar" wants everyone to buy new cars and the heak with old cars. That is why "Mopar" shouldn't be in business anymore because they don't care about cars at all.

Updated by user Oct 10, 2023

I will have to use a "Salvage Yard" because "Mopar" can't handle the high demand of auto parts.

Original review Oct 09, 2023
I have a 2008 dodge nitro and the Anti-lock break lights came on so I took it in to a Mechanic and they scanned it and told me that my "Anti- Lock Break Control Module isn't working anymore so I have called all around and they told me "Mopar" has "Discuntinued" that part so that shows me that "Mopar" shouldn't be open and be "Discuntinued" since they can't keep up with demand on "All" auto parts. Because "Mopar" is putting parts in cars that they will "Discuntinue" in the future like they did this part.

My car is running perfect other then this problem now because "Mopar" doesn't know how to keep up on car parts and now I wonder how many more car parts they "Don't" have on demand. That is why "Mopar" shouldn't be in business and people go somewhere else that can keep up with "Demand" on "All Auto Parts" instead of "Discuntinuing" them.
View full review

User's recommendation: Never do business with "Mopar" and let them go bankrupt

3 comments
Guest

You are so stupid you spelled discontinued wrong 3 times, Go to Junk yard to get a discontinued part.

Guest
reply icon Replying to comment of Guest-2405425

You should have used a comma after the words "You are so stupid". There should be a period and not a comma after the word "times" To be grammatically correct, you next sentence should have read "Go to the junk yard to get a discontinued part".

Guest
reply icon Replying to comment of Guest-2405425

Why are you upset at the experience this individual had with Mopar? The point of Google allowing reviews is so that consumers are able to tell others about their experiences with the particular company that is listed as the description.

I think it is safe to say you are an advocate or employee of Mopar. Since you are also the grammar police it would be safe to say that you should go to the nearest elementary school and lock yourself up inside the in school suspension classroom. You have so many grammatical errors within the attempted sentence that you wrote it should be deemed an grammatical school law. No one should result to such ignorance as yourself over a review board of bad consumer reviews.

The individual should also have never had to go to a salvage yard to buy second hand parts, which so many other people in the world have to to do also (Fyi) for various reasons. Which in this case it was needed because your lousy company cheated the person out of their money! Please find the nearest exit, locate the closet building, go walk behind the building and climb all the way inside of the dumpster for making trash comments towards others and go to sleep. Stay inside of the dumpster until you have learned to be respectful of others.

Ask Jesus for forgiveness then give the individual an apology.

Jesus saves. God bless.

View more comments (2)
Guadalupe g Rai

I want to now about my order number

I order a part with you and I never received any response so I'm still waiting to know what happened the part that I ordered is on the first email that I sent you already
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Preferred solution: Deliver product or service ordered

Melvinia Bol
map-marker Huntington Station, New York

Can not get appointment for a recall.

Several attempts to service my 2 company vehicles for recall PARK ENGAGEMENT 44A/23V-301 experience 2 hang ups (once I stated recall needed left my info on voicemail and no call backs. your documents state URGENT SAFETY RECALL but it appears to not be of urgency to your team at all.
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User's recommendation: RESPOND to your own manufactured defects.

Eric D Lgl

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Verified Reviewer

Receipt

I need the receipt they think the part is bad because the turbo is nt working right an it still doing the same thing
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Preferred solution: I just need the receipt

Rebie Lxy

Stolen money

They litterally charged us $1500 and not sending anything the dont even answer emails . Absolutely garbage managemant ans sales
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Loss:
$1500

Preferred solution: Full refund

About

Related Companies

Stellantis, Chrysler, Jeep, Dodge, Chrysler Capital

Summary

Mopar specializes in the distribution of authentic original equipment parts and accessories for Chrysler, Dodge, Jeep, Ram, and Fiat vehicles. The company was founded in August 1937. Its headquarters is based in Milwaukee, Wisconsin, United States. Mopar has a chain of dealers in more than 90 countries. They sell repair parts, restoration parts, maintenance & care products, and accessories. The company offers roadside assistance services 24/7 including Flat tire changes, fuel delivery, and lockouts. It designs and builds a small number of customized vehicles. Mopar helps to get a car loan. There is a Mopar Owner's Companion free application for mobile devices with Android and Apple operating systems.

Mopar reviews and complaints

Mopar is ranked 261 out of 1156 in Auto Parts and Accessories category

Area Served

Worldwide, USA

Payment Methods

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